Question 1

Why are there two separate prices instead of one plan?

Accepted Answer

Because the costs behave differently. A mailbox costs us storage, every day, whether or not anyone sends anything. A campaign costs us per recipient at the moment it sends. Bundling them into one number means one group of customers subsidises the other, and it makes it impossible to price a five-person office that sends nothing against an app that sends a million transactional messages with no mailboxes at all.

Question 2

What counts as a recipient?

Accepted Answer

One address on one message. A single campaign message sent to 1,000 people is 1,000 recipients, not one. This is how the underlying provider bills us and pretending otherwise would just produce a surprise on your invoice. CC and BCC addresses count. Test-mode sends do not count at all.

Question 3

What happens if I go over my included recipients?

Accepted Answer

On a paid plan you are billed the overage rate for the excess and nothing stops — a hard cut-off mid-campaign is worse than a small invoice. On the Free plan there is no overage: sending stops at 3,000 a month or 100 a day, and you are told well before you hit it.

Question 4

Do you offer a dedicated IP?

Accepted Answer

Yes, at €25 a month, and only above 250,000 messages a month. Below that volume a dedicated IP receives too little traffic to build reputation with receivers and performs worse than our shared pool. We would rather say that plainly than sell you an upgrade that makes your delivery worse. If your volume drops below the threshold for two consecutive months, the IP returns to the pool.

Question 5

Is there a contract or a minimum term?

Accepted Answer

No. Monthly plans are month to month and cancel immediately. Annual plans are billed once and give you two months free. If you cancel an annual plan mid-term we refund the unused whole months.

Question 6

How does VAT work?

Accepted Answer

We are a Delaware C-Corp selling into the EU. B2B sales use the reverse charge with VIES validation, so if you supply a valid EU VAT number the invoice carries no VAT. Consumers and businesses without a VAT number are charged at their local rate.

Question 7

Can I try it without a card?

Accepted Answer

Yes. The Free plan needs no card at all and includes every feature except the volume: the full builder, all 90 templates, all three sending planes, every deliverability tool, webhooks and unlimited test mode. Test mode alone lets you build and verify a complete integration before you send a single real message.

Feature	Free	Growth	Scale	Business
Sending
Included recipients / month	3,000	50,000	250,000	1,000,000
Daily cap	100	Warm-up ladder	Warm-up ladder	Warm-up ladder
Overage per 1,000	—	€0.60	€0.45	€0.30
Transactional API	Included	Included	Included	Included
SMTP relay	Included	Included	Included	Included
Campaign plane	Included	Included	Included	Included
Test mode (unlimited)	Included	Included	Included	Included
Deliverability
Per-plane reputation isolation	Included	Included	Included	Included
Reputation score with factors	Included	Included	Included	Included
Google Postmaster Tools sync	Included	Included	Included	Included
Preflight checks and audience scrub	Included	Included	Included	Included
Seed-list inbox placement test	Not included	Over 25k sends	Included	Included
Dedicated IP add-on (€25/mo)	Not included	Not included	Included	Included
Priority deliverability review	Not included	Not included	Not included	Included
Builder and content
Drag-and-drop builder	Included	Included	Included	Included
90 sector templates	Included	Included	Included	Included
HTML / MJML / JSON export	Included	Included	Included	Included
Brand kit	Included	Included	Included	Included
Version history	10 versions	Included	Included	Included
Workspace
Team members	2	10	Unlimited	Unlimited
Webhook endpoints	1	5	5	5
Audit log retention	30 days	24 months	24 months	24 months
EU data residency	Included	Included	Included	Included
DPA with SCCs	Included	Included	Included	Included
SSO / SAML	Not included	Not included	Not included	On request

Two meters, because storage and volume are different problems.

Free

Growth

Scale

Business

Everything, side by side.

Three things never cost anything.

The template builder

Every deliverability tool

Test mode

Pricing questions